Answer the Question You’re Asked

Most people don’t lie — they just stop listening. I stood in an insurance doorway, letter in hand, asking who was responsible for the flood payment. The representative didn’t read the document; she just gave the answer she was most comfortable saying. That moment wasn’t about insurance — it was about truth. In leadership and life, distortion often begins with small acts of inattention. Truth doesn’t die in deception; it dies in lazy listening.